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Hiring chat Process for Ahmedabad Location Stratosphere IT Services Pvt. Ltd

  • Experience: 0 - 4 years
  • Location: Ahmedabad
  • Role: Associate/Senior Associate -(NonTechnical)
  • Category: BPO Jobs
  • Posted: Tue, May 02, 2017
Skills: cce, customer support, customer service, international bpo, international voice process, chat process

Job Description

Need to have Excellent Comm. Skills in English (WRITTEN & VERBAL).
Understanding about Customer Service.
Should be comfortable working in Night Shifts.
100% level of fluency in English, spoken as well as written
To be able to understand the query raised by the customer accurately which is the first step to providing an accurate and satisfactory resolution
The term customer would describe someone who would wish to purchase or sell a product/products/product catalogue/collection on the client website
Patience a key aspect of the job. Not all customers are satisfied with a resolution which is provided though it is as per the policies/guidelines laid down by the client. To be able to handle such situations by keeping calm and at the same time convincing the customer about the resolution provided
Retention It is very important to be aware of the policies laid down by the client and also be aware of any product updates which come from the client. Effectively, absorbing and retaining content delivered throughout the training period and also being able to clear assessments conducted during that particular period
Flexibility Individuals should be flexible to work in a 24/7 environment. Though we try our best to provide shifts which are rotating on a monthly basis, however based on the business requirements, they would also be expected to work in consecutive night shifts, say 3-4 months
Multitasking It would be expected that 3-4 chats would need to be handled at any given point of time, where the nature of the queries would vary from one another and the resolution needs to be provided without consuming too much time of the customer


Interview process

General HR round
Essay writing
Aptitude test
Final round

 

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