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Hiring Customer Care/ Technical/ Blended Process for Noida, Delhi Location Sourcing Valley

  • Experience: 0 - 1 years
  • Location: Noida, Delhi
  • Role: Associate/Senior Associate -(NonTechnical)
  • Category: BPO Jobs
  • Posted: Thu, Mar 08, 2018
Skills: Customer Service, Customer Care, Blended Process, Calling, Pressure Handling Grievance Handling, Interpersonal Skills, Problem Solving

Job Description

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers\' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Willingness to work in Rotational Shifts (24x7)

Desired Profile:-

Customer Service Executive plays a critical role in providing an interface between customers and the client/company. We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer\'s problem.
The major skills and competencies required for this role:
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Basic Computer knowledge
Any Graduate
If you are a Freshers/ Experienced work with us
Age Limit: 18 Years 30 Years

 

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