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Hiring Service Engineer for Hyderabad, Kolkata Location Milacron India Pvt Ltd
- Experience: 4 - 9 years
- Location: Hyderabad, Kolkata
- Role: Service Delivery Leader
- Category: Engineering Jobs
- Posted: Mon, Mar 19, 2018
We have requirement for the post of Service Engineer for the location of Hyderabad & Kolkata Location.
Candidate Must have experience in service of Injection Moulding Machines.
Job Accountabilities/Key Responsibilities:
To Provide End to End support to customers from Installtion of Machines to breakdown calls, machine problem, Spare Support, Training for Machine Operating, Processing Problem, etc.
Ensuring all required communication to the Customers for Machines Installations Activities & also site readiness. Providing support to Shop Floor Employees as well as Vendors for Visa Process
Providing supports to customers for Mould Trial (In House & On Site) for Machine Shipment.
Responsible for Assembly of Machines & Machines operations at Customer Site
Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issues
Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines
Submitting the Field return part to factory for analysis as well as to recover cost of warranty of the part.
Visiting Customers Regularly to ensure liaison & converting them into repeat customers,
Visiting Mould Vendors for Validation Process
Generation of ERN (Engineering Request Note) for Modification in Machines
Generation of Spare Parts Business & Developing the Spare Parts recommendation
Maintaining Machine History in Sales Force
Preparing & Submission of Service Report for each machine
Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal
Providing Support & Suggestions to Design, Assembly & Testing Team
Developing the FOC Spare Kit to Support Sales Engineers.
Collection of Balance Payments for Spare parts.
Key Knowledge, Skill and Competencies
Complete Technical Know-How of Injection Molding Machines
Hydraulics & Electrical for Injection Molding Machines
Knowledge of Plastic Processing
Excellent Communication , interpersonal & Influencing Skills