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Hiring Front Office Receptionist for Kolkata Location HEAD HUNTERS

  • Experience: 1 - 6 years
  • Location: Kolkata
  • Role: Receptionist
  • Education: UG: Any Graduate PG:Post Graduation Not Required Doctorate:Doctorate Not Required
  • Category: BPO Jobs
  • Posted: Wed, Mar 21, 2018
Skills: front office operations, reception, receptionist activities, customer service operations, service quality, maintenance activities, customer management, Client Servicing

Job Description

Front Office Operations
Overseeing overall front office operations including reservations and coordinating with guests for resolving their concerns to enable smooth flow of day-to-day operations such as reception and reservations.
Assisting and managing the department according to the established concept statement providing courteous, professional, efficient and flexible services.
Managing the smooth running of operations in close coordination with Admin / HR and other related departments on a daily basis.

Client Servicing
Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality norms.
Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.
Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.

 

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